Fall 2022 Schedule

Synchronous Facilitator-Led Courses

• COACHING FOR PERFORMANCE SUCCESS
  Be prepared to offer the best to your employees. This course will help you identify the mindset and skills needed to coach for performance. Coaching models will be discussed to help maximize performance and foster positive results.
• COMMUNICATION FLEXIBILITY: UNDERSTAND AND ADAPT YOUR STYLE
  Building communication flexibility allows you to choose a different style to customize your message to the preferred communication style(s) of your audience and ensures that your message is heard. Understanding different communication styles is crucial to working together effectively. In this course, you will learn about four different communication styles, how to identify each, identify your natural communication style, and how to adapt your own communication approach.
• EFFECTIVE COMMUNICATION SKILLS
  Effective communication is an essential tool in achieving productivity and maintaining resilient working relationships at all levels of an organization. This course will identify the common barriers of communication and practice the skills necessary for effective communication.
• EMOTIONAL INTELLIGENCE I: MANAGE SELF
  Can you adequately harness your emotions so they don't interfere with your ability to listen or problem solve? This course delves deep in to how the brain handles emotion and how to identify the differences between emotions and feelings to help you manage yourself and others in the workplace.
• EMOTIONAL INTELLIGENCE II: LEAD OTHERS
  Can you remain calm, energized and focused in the face of another's distress or during an upsetting situation? Can you defuse conflict? This course will help you develop your social awareness and identify how to use influence in managing your relationships.
• LEADERSHIP ESSENTIALS
  Leadership is a decision, not a position. This online course has been created for managers who have the desire, inner drive, and a growth mindset to move from where you are now to where you have chosen to go on your leadership journey. This online course is structured to provide a broad overview and to establish context to allow learners to categorize leadership characteristics and foster future learning and self-development. Participants will be taking a selection of self-assessments that will provide you with insight and identify areas and opportunities for continued learning and growth.
• SERVICE BEHAVIORS THAT MATTER
  Superior customer service should be practiced by all Monarchs. At its core, quality customer service is making sure everyone feels they are valued, heard, respected, treated fairly, and appreciated. Find out how to demonstrate the Fantastic Service Equation and develop your skills to provide exceptional customer service.
• TAKING CONTROL OF YOUR TIME
  Time management can have an enormous impact on your performance and productivity in the workplace. This course will help participants identify the common distractions that get in the way of getting things done and identify strategies on how to minimize these distractions.
• TEAM UP FOR SUCCESS
  The difference between success and failure is a great team. This class will enable participants to learn the importance of teamwork to workplace success and the specific role each individual on a team may play. Do you possess the 3 Virtues of The Ideal Team Player? Take this course and find out for yourself.

Certificate Programs

• Leadership and Management Development Certificate
• Supervisor Essentials

Asynchronous Self-Led Courses

• Commonwealth of Virginia Learning Center (COVLC) - HR Custom-Created Courses
• LinkedIn Learning - HR Curated Course Collections