Web Support Program

The Web Support Program (WSP) is an alliance between ODU Academic Colleges, Administrative Offices, ITS, and University Communications to develop and maintain websites that align with the mission, priorities and goals of the University.

Our goal is to assist our clients with creating and managing web content, including digital assets and directory listings, while leveraging University and industry established standards and best practices.

Assistance is available by submitting a detailed request of web-related issues to wsp@odu.edu. Questions or problems reported will be responded to as soon as possible, but no later than the end of the next working day.

Incidents Resolved

5000+

Websites Redesigned

400+

Clients Assisted

500+

ODU Website Redesign Project

WSP is a part of the project implimentation team for the University Website Redesign Project (WRP). To learn more about this exciting project please visit the WRP website.

Visit the WRP site

Brittney Banks

Web Content & Media Specialist

Brittney joined the Academic Web Support team in April 2019 with five years of experience in communications and web design. She most recently worked as the marketing support for a Norfolk-based maritime company. Brittney has a B.A. in Communications from Christopher Newport University.

Heidi Evans

Web Content & Media Specialist

Heidi began her career as a reporter and columnist. She shifted careers, working eight years in multimedia marketing, first supporting nonprofits and later the sale of $337 million of commercial real estate. Most recently, Heidi was a web content specialist with Eastern Virginia Medical School. Heidi has a B.S. in News Editorial from the University of Colorado, Boulder.

Rebecka Hall

Assistant Director, Web Support Program

Rebecka leads the Web Support Program (WSP) at ODU. With over 13 years of design experience, Hall is passionate about exploring innovative and creative design practices while working in the context of higher education. Rebecka received her B.F.A. in Design from ODU and has been a part of the Monarch family for over a decade. Rebecka hopes to help grow the campus culture of diversity and inclusivity both in her role as an ITS manager as well as chair of the ITS Women In Technology Committee.

Carole Kiger

Web Content & Media Specialist

Carole received her B.A. in Communications from Virginia Wesleyan College in 2005. She has over 10 years of experience as a public relations coordinator in higher education. In September 2016, she joined the ODU WSP team as an academic web and media specialist.

Cynthia Odom

Web Content & Media Specialist

Cynthia is a marketing communications professional with a 20-year career in the broadcast industry and non-profit environments. After attending Virginia Tech, she worked as the marketing and public relations manager at Leitch Technology Corporation. She then worked for several non-profits, most recently serving as the communications director for The Acts 2 Network. Cynthia has been an invited speaker on the topics of social media strategy, digital media and content creation.

Jill Pollard

Web Content & Media Specialist

Jill joined the Web Support team in February 2018. She has 10 years of combined experience in web design, front-end development and content maintenance, and most recently worked as a web content specialist for Tidewater Community College. She has a B.A. in Economics from the University of Virginia.

Shannon Randol

Web Content & Media Specialist

Shannon received her B.A. in Journalism with a focus in Strategic Communications from the University of North Texas. A majority of her career has been spent in the nonprofit sector, previously working with American Red Cross. She brings over 7 years of experience in media communications and has successfully raised thousands of dollars for at-risk children’s charities.

Rachel Sipe-Smith

Web Content & Media Specialist

Rachel (Rae) started at ODU providing web support for the Administrative & Finance units, before merging with the WSP team in 2021. She brings 7+ years of experience in marketing, communications, public relations, social media, copywriting, and web design to the team. Rae has a B.A. in Strategic Communication from Regent University and is currently pursuing an M.A. in Lifespan & Digital Communication at ODU.

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