Information Technology Services

IT Alert - Global Issue Affecting Windows Servers and Desktops

A global outage from our endpoint protection vendor caused significant impact to IT operations earlier today (July 19). We have been working throughout the day to restore services as quickly as possible. Most services have been restored but some of our Windows workstations are still impacted.

Windows servers - All Windows servers are back up and running
Systems - All major systems are back online
Windows workstations - 76% complete as of 4:30 p.m.

Please know that we are working diligently to bring all equipment back online as quickly as possible. Our IT teams were deployed across all campuses using a manual workaround to update affected workstations and get them back online. We will continue to triage the remaining machines and follow-up with users.

We appreciate your patience as we work to resolve the remaining issues. If you are still experiencing an issue, please reach out to our ITS Help Desk for assistance.

Solutions & Services

Technology Resources for Students

Students: Learn about technology you'll encounter as a student at ODU.

Student Computing

Technology Resources for Faculty & Staff

Faculty & Staff: Take advantage of technology and computing resources.

Faculty & Staff Computing

Technology Resources for Researchers

Researchers: Access powerful computing resources.

Research Computing

Instructional Tools

Instructors: Enhance your classroom experience with these resources.

Explore Classroom Tools

Information Security

Safeguard your computers and information on and off campus.

Learn more

ITS Help Desk

Contact the ITS Help Desk for general technology support or to reach your department's technical support person.

ITS Help Desk

Office 365

Microsoft Office 365 is available at no cost to all members of the ODU community in order to improve communication and collaboration across campus. Download the latest version of Office, or collaborate with others using OneDrive or OneNote.

Office 365

Cybersecurity: 2FA Prompt Attacks

Attackers are using phishing attacks to gain MIDAS credentials, then attempting to log in multiple times until users inadvertently allow the DUO push prompt. Once a user accepts the DUO prompt, the attacker then has access to the account for a period of time. Report suspected phishing emails to Phishing@odu.edu and any cybersecurity concerns to ITSHelp@odu.edu.

Cybersecurity: 2FA Prompt Attacks