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Student Health ServicesFAQs

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Health Services

What Services Do You Offer?

  • Acute care - evaluation and treatment for illnesses such as: respiratory infections, skin infections, urinary tract infections, cold and flu like illnesses. Unexpected injuries.
  • Wellness visits - physicals, annual gynecological exams, preventative screenings such as cholesterol, diabetes, high blood pressure, depression, and sickle cell testing.
  • Management of chronic medical conditions and medication refills for those conditions such as asthma, allergies, high blood pressure, diabetes, mild depression, and more.
  • Gynecological care - pelvic exams, pap smears, birth control consultations, breast and menstrual issues. Insertion and removal of Nexplanon.

Do You Provide Laboratory Services?

We offer in-office lab testing and have experienced laboratory technicians to draw blood for in-office and outsourced lab testing.

In office tests may include but not limited to: rapid strep, flu, mono, covid testing, urinalysis, pregnancy testing, and blood sugar.

Do You Have an GYN clinic?

Yes, please schedule an appointment and/or visit our Women's Health page for additional information about services provided.

What do I need to do before I arrive for my appointment?

Before you arrive checklist:

Instructions: Check in for your appointment 10 minutes before your scheduled appointment time and before entering Student Health Services.

  1. Check in using your phone or laptop. Your device location must be turned on for check-in. Note: Appointment Self check-in is only enabled within a certain parameter of the clinic's location

  2. Log into your Monarch Wellness Portal.

  3. Go to Home page and scroll down to see your appointment information.

  4. If you see a button called "Forms", select and complete form(s) presented. Note: Not all appointment reasons require this.

  5. Then select the "Check-in" button when it appears.

  6. Once you are checked in come into the office and let the front office staff know you are here for your appointment, and you have checked in.

How Do I Schedule An Appointment?

To schedule an appointment, sign in to the Monarch Wellness Portal and click the appointments tab and select a location. You may also call Student Health Services at (757) 683-3132 to schedule an appointment. Use your Monarch Wellness Portal to schedule COVID-19 testing or a vaccine by clicking the Appointments tab and selecting the Jim Jarrett Annex.

What Other Programs Are Offered?

  • Nutrition & Healthy Eating
  • Fitness & Wellness
  • Alcohol & Substance Abuse Prevention
  • Stress Management
  • Smoking Cessation

Please visit Health Promotion for additional information regarding these services.

What Happens If An Emergency Happens After Hours?

In the case of an emergency, please dial 911.

To reach the on-call clinician after hours or on the weekend, please call ODU Public Safety at 757-683-4000 and ask to speak to the on-call clinician. Public Safety will page the on-call clinician, who will return the call to the student and advise them accordingly.

Click here for a list of local hispitals, doctor offices and pharmacies in the area.




Immunizations

How Do I Find The Immunization forms?

To find the immunization forms log into the Monarch Wellness Portal, and click the Forms tab to fill out and submit.

Where Can I Find My Immunization Records?

To find your immunization records log into the Monarch Wellness Portal, and click the Immunizations tab.

What Immunizations Do I Need For Enrollment?

Please visit the Student Health Services Immunization Requirements page for immunization requirements. Find the Immunization documentation forms in the Monarch Wellness Portal under Forms tab to print out.

How Do I Find Previous Immunization Records?

To find immunization records contact a previous university, local health department, primary care provider, high school try Google "where can I get immunization records for (name of high school, city, state).

When is the Health History form due?

August 1st if enrolling for the Fall semester.

January 2nd if enrolling for the Spring semester.

If the form is not complete by that time a hold will be placed on your account. This hold will prevent the student from registering for their second semester of class. Do not submit a partial form.

What Vaccines Do You Offer?

  • Tdap
  • Tetanus/Diphtheria
  • Measles, Mumps, and Rubella (MMR)
  • Meningitis
  • Hepatitis B



COVID-19

Am I Required To Get A Booster?

No, this requirement changed effective January 31, 2022.

Where Can I Get Tested On Campus?

Beginning April 4, testing is conducted at Student Health Services in the Webb University Center. Schedule an appointment to be tested via the Monarch Wellness Portal. At the time of the appointment, report to the side door entrance to Student Health Services across from the Old Chemistry Building (follow the signs). Find a map of the location.

What Do I Do If I Think I've Been Exposed?

Please read this article about what to do if you've tested positive, have been directly exposed, and/or are concerned you have symptoms.




Fees & Payment


What Is The Student Health Fee?

The Student Health Services fee provides students with quick and easy access to health care services. This fee covers the cost of an office visit. Other fees may be incurred during your office visit for vaccines, laboratory testing and other ancillary fees. The Student Health Fee does not replace a health insurance plan.

International Students: What is the Difference Between Required Student Health Insurance and Student Health Fee?

The University negotiates for a health insurance plan by a health insurance company, that is required of all international students and eligible graduate students. This insurance plan may cover some of the cost of ancillary fees.

Are the Lab & Immunization fees included in the Student Health Fee?

The semester health fee covers your visit with a healthcare provider. Ancillary fees, such as laboratory testing, orthopedic supplies, vaccines etc., are provided at an additional cost.

How is Payment for Services Recieved?

Fees are billed to their student account. If charges for Health Services are billed to the student's account, they can be paid online (by credit card plus CC fee) or at the Rollins Hall cashier's office (cash, check, money order).

Cash:

Cash payments must be made in person in the Cashiers' Office. Service hours are Monday through Friday, 8:00 am to 5:00 pm. We encourage students not to bring large sums of cash onto the campus. Large payments of cash are not recommended. The University offers other convenient payment options.

Checks and Money Orders:

Please make checks or money orders payable to "Old Dominion University" and include the student's identification number on the check. Students paying by check or money order are encouraged to pay by mail. Returned checks and charges are subject to a returned check fee. Please allow 7 business days for mail payments to be posted.

Please mail check or money order payments to the following address:

Office of Finance, Old Dominion University, Alfred B. Rollins, Jr. Hall, Norfolk, VA 23529-0046

*Do not send address changes to this address. Address changes should be directed to the Office of the Registrar.

*Do not send scholarship checks to this address.

For out-of-country checks, please make checks payable in US dollars only.




Health Insurance

Do You File Insurance Claims?

No, we do not file insurance claims. The student is issued a "walk out statement" after each appointment, which can be used to file a claim with your insurance company.

Does the University Offer Group Student Health Insurance Plans?

The only insurance plans available are for international students who are required to have health insurance and graduate students.

Can I Use an Insurance Card for Health Services Provided at ODU?

No. Each full-time student pays the semester health fee and is entitled to all services we offer. Lab, injection, immunization, and other fees apply. You may take the "walk-out statement" we give you after your appointment and file the claim with your insurance provider.