FAQ

You can use the Monarch Advising Portal in your MyODU Portal to schedule an appointment, or click here to find contact information for all Academic Advising offices across campus.  If you need additional assistance, please email advisor@odu.edu.

Your professor will provide guidance on office hours and others methods of communication. You may also email them with questions.

If your matter is urgent and you are not getting the response that you need, try looking up and contacting the chair of the department that your professor works in.

We recognize that some Monarchs may face issues with WiFi and technology. Communicate this to your professor. Check your course syllabus for their contact information or search the directory at https://www.odu.edu/directory

Also, ODU Cares has compiled a list of various internet provider resources below.

• FCC agreement: Providers will waive late fees, provide open hot-spots and will not disconnect service for lack of payment.

• Connect2Compete program.: Limited-time, first two months free of Connect2Compete service, $9.95/month thereafter

• Comcast COVID-19 response: Offering free WiFi for two months to K-12 and higher education students. All Xfinity hot-spots are free to the public during this time.

• AT&T COVID-19 response: Offering open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families.

• Verizon COVID-19 response: Offering free international calling to most countries. Customers should call to receive temporary plan upgrades, including data options.

• Sprint COVID-19 response: Offering unlimited data to existing customers and allowing all handsets to enable hot-spots for 60 days at no extra charge.

• T-Mobile COVID-19 response: Offering unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

• Charter Free Internet offer for 2 months: Offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

• Schools, community centers, churches, and libraries: Many community organizations and government facilities offer open WiFi, and it can often be accessed from the parking lot.

The Office of Educational Accessibility is available to help. Please visit their website to connect to them directly.

Please email your OEA Counselor with any questions or concerns. The OEA Staff Directory can help you find the correct email address for your Counselor.