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Information Technology ServicesHelp Desk

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Contact us 24/7

  ITS Help Online

  itshelp@odu.edu

  (757) 683-3192

Visit us in person

  1100 Monarch Hall

(during office hours)

  GET HELP

Contact the ITS Help Desk for general technology support, to reach your department's technical support person, or for help with technology in your residence hall or dorm room.

24-hour phone, email and online support

  • Call (757) 683-3192 or email itshelp@odu.edu any time, day or night.
  • Use ITS Help Online (our online self-service portal) to search for answers to common technical issues, report and track issues or request help.

Visit us in person

Visit the ITS Help Desk in Monarch Hall during our regular office hours:

Monday - Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.
Sunday: Noon to 7:00 p.m.

Need help with Canvas?

Canvas provides 24/7 chat, phone, email and online support, plus access to online documentation and virtual training. Hit the Help button from anywhere in Canvas.

Online appointments for faculty

Faculty only: Book a 30-minute virtual session with an ITS technician to go over any issues or questions you have about the following services:

  • Zoom
  • Canvas
  • Kaltura
  • online file sharing services

We hope to add more topics in the future. Click here to schedule an appointment. Log in with your ODU email address and MIDAS password, select a date and time that works for you, and we'll send you a Zoom link. (These sessions are for faculty only.)


  PRIORITIES FOR ITS RESOLUTION

Our goal is to solve your technology issues as quickly and as accurately as possible. In order to do that, we assign a priority and resolve all issues in the following order:

!!! High Priority (resolved within 24 hours):
Technical problems that directly affect a large number of people and their ability to get work done. This can include network outages, server outages or central application issues that involve campus-wide systems like Banner or email.

!! Medium Priority (resolved within 3 working days):
Routine technology problems that affect a single user's ability to perform his or her job. This can include individual login issues, disabled network ports or the dreaded "blue screen of death."

! Low Priority (resolved within 10 working days):
Problems that affect a user without impairing the ability to do work. This can include minor error warnings or printing issues.


  SYSTEM MAINTENANCE

To maintain optimal performance, ITS performs weekly system maintenance on key services. This maintenance is typically on Sundays between 6 a.m. to noon.