Microsoft 365 email service is gradually recovering, and some new messages are beginning to arrive. However, delays and intermittent Outlook access continue. Receiving new emails does not guarantee that all earlier messages or Canvas notifications have been delivered. Canvas, Banner, LEO Online, myODU, OneDrive, ODU Zoom, ODU Google Workspace, campus networks, and university phones remain operational.
While service returns:
- Check Outlook Carefully: Before resending emails, check your Outbox and Sent Items—queued messages may still deliver as service stabilizes. Confirm receipt of urgent messages through another channel rather than assuming email arrived.
- Students: Log in to Canvas directly or via myODU rather than waiting for email notifications. Check each course for announcements, assignments, grades, and deadlines, and use Canvas Inbox to read and send messages to instructors.
- Faculty: Post announcements in each active Canvas course regarding class meetings, assignments, or deadline adjustments, and use Canvas Inbox for individual messages. Please offer reasonable flexibility with deadlines, attendance, and participation for affected students.
- Campus Communication & Meetings: Use Microsoft Teams chat/calls, university phones, or text messages for urgent communication. Because Teams calendars and Outlook invites remain unreliable, use ODU Zoom for online meetings and share links via Teams chat or Canvas Announcements.
- Files & Collaboration: Use installed desktop versions of Word, Excel, and PowerPoint and save files locally if cloud syncing is interrupted. You can also access files directly in OneDrive, collaborate using ODU Google Workspace (Drive, Docs, Sheets, Slides), or attach local files directly in Teams chats (following university guidelines for sensitive data).
As recovery continues, visit status.odu.edu for live updates. For technical assistance, contact the IT Help Desk at 757-683-3192.