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Nominate Someone for 2022 Customer Relations Employee of the Year

Call for Nominations
Nominations for the 2022 Customer Relations Employee of the Year are now OPEN!

Sponsored by Old Dominion University's (ODU) Office of Human Resources, this award was established to recognize and reward the Classified or Hourly employee who best exemplifies the University's Service Standards. The Customer Relations Employee of the Year award winner will be announced at the Annual Recognition Program on Friday April 1, 2022. The award recipient will receive an engraved plaque, $500 cash, and three days of recognition leave (if classified).

Criteria for Selection
Classified and hourly employees are eligible to be nominated. Nominations should demonstrate excellence in some or all of the criteria listed below. Details and examples strengthen nominations!


Exhibits a high level of competency and respect when interacting with students, colleagues, and community members. Is friendly, focused and recognizes accountability for consistently meeting the needs of those served.


Demonstrates the spirit of the ODU Code of Ethics by treating others impartially. Demonstrates integrity to students, colleagues, and the community by adhering to University policies, procedures and standards of service and applies them in an equitable and just manner.


Recognizes that everyone has the right to be treated with kindness, dignity, and consideration. Strives to demonstrate patience, compassion, and concern towards all with whom he/she comes in contact.


Possesses the expertise necessary to provide complete and accurate information to those requiring assistance. Actively collaborates with those that have the knowledge and/or information needed to facilitate resolution.


Provides accurate, timely and solution-oriented service. Looks for ways to improve efficiency and foster an environment of open communication so that the highest standard of service is provided.


Recognizes that customers are any internal or external parties that are encountered, whenever representing the University, in an official or unofficial capacity. Fosters a sense of community, inclusion and collaboration by avoiding silos and partnering with various members of the ODU community to promote teamwork while providing a high standard of service.

Nominations must be submitted via the Customer Relations Employee of the Year Nomination Form. Additional documentation in support of a nomination may be submitted to JaRenae E. Whitehead at jwhitehe@odu.edu. All nominations and additional documentation must be received no later than 5:00pm on Friday February 25, 2022

Selection Process
A Human Resources representative chairs a selection committee which includes representatives from the Vice-Presidential areas, HACE and the winner from the previous year. The committee will review all submitted materials and meet to decide which nomination best documents the criteria for the award. Nominees will be invited to attend the annual recognition program where the winner will be announced on Friday April 1, 2022.

Please contact JaRenae E. Whitehead at jwhitehe@odu.edu, or 757-683-4564 if you have any questions.