Remote Computing
Remote Computing
As an ODU employee, there may be times you need to conduct University business while you're away from campus. Whether you telework on a regular basis or just need temporary access to a file after hours, there are a few ways to get work done outside of your ODU workstation. Work remotely from a:
Personal Computer
If you work remotely from a personal computer, you should make sure your operating system and virus protection are up-to-date. (Learn more about securing your computer.)
University Computer
If you take a University computer off-campus to work remotely, you and your supervisor need to fill out an Equipment Authorization Form.
Virtual Private Network (VPN)
The VPN provides ODU faculty and staff an encrypted tunnel between a remote computer and ODU's secure network. Interact with University IT systems through a secure connection, just as if you were on campus. You need to connect to the campus VPN for remote access to network drives and folders, the use of SSH or Microsoft Remote Desktop, and remote access to Banner, but you should disconnect once you no longer need special access to these services. To get VPN access:
- Fill out the Universal Account Request Form and request a VPN account.
- Complete the Canvas course called "VPN Security Awareness Training."
- Download and install the VPN Client.
Note: You are responsible for supporting the personal PC you use for VPN access, including installation of the VPN client. All devices that connect to the VPN must comply with the ODU Remote Access and Virtual Private Network Standard.
Remote Desktop Access
Access all of the files and resources on your ODU-managed computer using Microsoft's Remote Desktop Protocol (RDP) or VNC Viewer. (You must be connected to the campus VPN.)
Submit a request for remote access to ITS Help Online. Include your supervisor's name in the description field. Your TSP will contact you to set up remote access.
Connect to University Windows PC
Connect to University Mac
Remote Access to ODU Files and Shares
Typically, when you are on campus and logged into your work desktop, your shared directory files (H:, J: and K: drives) are connected automatically when you log in.
If you are not using a desktop connected to the University's network, then you will need a configure a connection to access and manage files stored on the University's servers.
To access your files remotely, you must connect to the campus VPN. Then map your drives using the instructions below.
Other Remote Resources
Access the following resources without connecting to ODU's VPN.
Monarch Virtual Environment (move.odu.edu)
Access virtual workstations with the same configuration and standard software as the standard ITS computer labs at move.odu.edu.
Zoom
Need to host or attend a meeting from off-campus? Zoom is a cloud-based web conferencing service that allows users to meet and share content online. Start or join a meeting from anywhere with an internet connection.
Access your ODU email from Outlook on your home computer or mobile device (see setup guides) or online at outlook.odu.edu.
Note: Do NOT send restricted business information through email, even to yourself. Learn more about options for storing and transferring sensitive information.
Cloud Drives
All employees have access to online file space:
Note: University employees must be careful to protect confidential or restricted data. Before storing data in a cloud drive, review the regulated data storage matrix.
Voicemail and Call Forwarding
To access your ODU voicemail remotely, dial your phone number and press * when your voicemail message starts. Follow the prompts. (Your ID is your 5 digit extension e.g. "36926". Your password is your voicemail password.)
To forward your office phone to another number or request temporary telework phone service, fill out an ITS Service Request.
Microsoft Office 365
It's not enough to just have access to your files; you need to be able to open and work with them. Employees have two options for working with Office files:
- Download Microsoft Office products on your home computer or mobile device.
- Access Office products online: office365.odu.edu
Microsoft Teams
Use Teams to stay in touch with your coworkers. Chat, meet and collaborate all in one place, no matter where you are.
Technology Requirements
ODU Technology Guidelines
Is your computer up to the task of remote work? At the very least, it should meet minimum recommendations found here.
Security Considerations
Are your remote computer and network secure? Keep your home computing environment secure with the tips found here.
Home Internet
For the most reliable internet connection, plug your computer directly into your router (usually a yellow port on the back of the device) or move your computer as close as possible to the router. It also helps if you can limit other streaming traffic during online meetings or class sessions.
Check with your internet provider for more information:
Printing and Print Alternatives
Before printing, determine whether there is an electronic alternative that will accomplish your business need. Procurement Services, for example, has published guidance for using the Fill & Sign feature in Acrobat to sign PCard reports and forms that have historically required printing or scanning.
If you need to print or maintain paper documents that contain regulated data (as outlined in the regulated data storage matrix), your manager and ITS can work together to determine an appropriate and secure alternative. Printing regulated data at home requires Data Owner approval.
Review the data storage matrix before storing ODU documents on a home computer, network drive or in the cloud (OneDrive, GoogleDrive, Box).