IT Alert - Global Issue Affecting Windows Servers and Desktops
A global outage from our endpoint protection vendor caused significant impact to IT operations earlier today (July 19). We have been working throughout the day to restore services as quickly as possible. Most services have been restored but some of our Windows workstations are still impacted.
- Windows servers - All Windows servers are back up and running
- Systems - All major systems are back online
- Windows workstations - 76% complete as of 4:30 p.m.
Please know that we are working diligently to bring all equipment back online as quickly as possible. Our IT teams were deployed across all campuses using a manual workaround to update affected workstations and get them back online. We will continue to triage the remaining machines and follow-up with users.
We appreciate your patience as we work to resolve the remaining issues. If you are still experiencing an issue, please reach out to our ITS Help Desk for assistance.
Welcome EVMS students and employees! How can we help?
The ODU and EVMS Help Desks have joined forces, with addition technicians to answer your questions and resolve issues around the clock. The EVMS phone number and email address for IT support remain active; you can reach us using the contact info below or continue to get help at 757-446-7400 or evmsit@evms.edu. Onsite support is also still available in Lewis Hall.
Medical Group support remains available at 757-451-6257.
Get Help
Contact the ITS Help Desk for general technology support, to reach your department's technical support person, or for help with technology in your residence hall or dorm room.
Contact us 24/7
24-hour phone, email and online support
- Call (757) 683-3192 or email itshelp@odu.edu any time, day or night.
- Use ITS Help Online (our online self-service portal) to search for answers to common technical issues, report and track issues or request help.
Visit us in person
ODU Campus: Visit the ITS Help Desk at 1100 Monarch Hall during our regular office hours.
- Monday - Friday: 8:00 a.m. to 7:00 p.m.
- Saturday: 8:00 a.m. to 4:00 p.m.
- Sunday: Noon to 7:00 p.m.
EVMC: Visit us in Lewis Hall, Suite 1003, during regular office hours.
Schedule a virtual session
Faculty only: Book a 30-minute virtual session with an ITS technician to go over any issues or questions you have about Zoom, Canvas, Kaltura or online file sharing services. Log in with your ODU email address and MIDAS password, select a date and time that works for you, and we'll send you a Zoom link. (These sessions are for faculty only.)
Need help with Canvas?
Canvas provides 24/7 chat, phone, email and online support, plus access to online documentation and virtual training. Hit the Help button from anywhere in Canvas.
Priorities for ITS Resolution
Our goal is to solve your technology issues as quickly and as accurately as possible. In order to do that, we assign a priority and resolve all issues in the following order:
!!! High Priority (resolved within 24 hours):
Technical problems that directly affect a large number of people and their ability to get work done. This can include network outages, server outages or central application issues that involve campus-wide systems like Banner or email.
!! Medium Priority (resolved within 3 working days):
Routine technology problems that affect a single user's ability to perform his or her job. This can include individual login issues, disabled network ports or the dreaded "blue screen of death."
! Low Priority (resolved within 10 working days):
Problems that affect a user without impairing the ability to do work. This can include minor error warnings or printing issues.
System Maintenance
To maintain optimal performance, ITS performs weekly system maintenance on key services. This maintenance is typically on Sundays between 6 a.m. to noon.