Articles

Arndt, A., Ford, J. B., Babin, B., and Luong, V. (2021). Collecting Samples from Online Services: How to Use Screeners to Improve Data Quality. International Journal of Research in Marketing, online,

Arndt, A. (2021). Past Performance Contaminates the ADAPTS Measurement. Journal of Personal Selling and Sales Management, online,

Arndt, A., Karande, K., Harrison, K., and Khoshghadam, L. (2021). Goal-Relevant versus Incidental Similarity when Choosing between Multiple Service Providers. Journal of Business Research

Arndt, A., Poujol, F., and Siadou-Martin, B. (2021). Retail disturbances: How should employees respond?. European Journal of Marketing

Arndt, A., Khoshghadam, L., and Evans, K. (2020). Who do I look at? Mutual gaze in triadic sales encounters. Journal of Business Research

Arndt, A. Details Matter: Incorporating Multilevel Theory and a Systems Perspective into Personal Selling Research. Journal of Academy of Marketing Science

Arndt, A., Evans, K., Zahedi, Z., and Kahn, E. (2019). Competent or threatening? When looking like a “salesperson” is disadvantageous. Journal of Retailing and Consumer Services, 47 (March), pp. 166-176.

Arndt, A., Rippe, C., and Castleberry, S. (2018). Any Questions? Questioning Skill as a Selling Tactic for B2B Sales Trainees. Journal of Advancement of Marketing Education, 26 (2), pp. 1-9.

Tolle, S. L., Search, K., Arndt, A., and McCombs, G. (2018). A study of visible tattoos in entry-level dental hygiene education programs. Journal of Dental Hygiene, 29 (1), pp. 39-52.

Arndt, A., Harrison, D., Lane, M., Seiler, M., and Selier, V. (2017). Real estate agent target marketing: Are buyers drawn towards particular real estate agents?. Journal of Housing Research, 26 (1), pp. 39-52.

Dang, A., and Arndt, A. (2017). How personal costs influence customer citizenship behaviors. Journal of Retailing and Consumer Services

Arndt, A., McCombs, G., Tolle, S. L., and Cox, C. (2017). Why are health care managers biased against hiring service providers with tattoos?. Services Marketing Quarterly, 38 (2), pp. 88-99.

Arndt, A., and Ekebas, C. (2017). Do men and women use different tactics to cope with the embarrassment of buying condoms?. Journal of Consumer Behaviour

Yurova, Y., Rippe, C., Weisfeld-Spolter, S., Sussan, F., and Arndt, A. (2017). Not all adaptive selling to omni-consumers is influential: The moderating effect of product type. Journal of Retailing and Consumer Services, 34, pp. 271-277.

Rippe, C., Weisfeld-Spolter, S., Dubinsky, A., Arndt, A., and Thakkar, M. (2016). Selling in an Asymmetric Retail World: Perspectives from India, Russia, and the U.S. on Buyer-Seller Information Differential, Perceived Adaptive Selling, and Purchase Intention. Journal of Personal Selling and Sales Management, 36 (4), pp. 344-362.

Tolle, S. L., McCombs, G., and Arndt, A. (2016). Assessing dental consumers’ perceptions of dental hygienists with visible tattoos. Canadian Journal of Dental Hygiene, 50 (3),

Tao, K., Karande, K., and Arndt, A. (2016). How angry verbal attacks by customers influence employee commitment to service quality. Journal of Marketing Theory and Practice

Arndt, A., Glassman, M., and Karande, K. (2016). How context interferes with similarity-attraction between customers and service providers. Journal of Retailing and Consumer Services, 31, pp. 294–303.

Cox, C., McCombs, G., Tolle, S. L., and Arndt, A. (2016). The Association Between Dental Hygienists with Visible Tattoos and Professionalism in the Commonwealth of Virginia.. International Journal of Evidence Based Practice for Dental Hygienists, 2 (2), pp. 129-134.

Arndt, A., Singhapakdi, A., and Tam, V. (2015). Corporate social responsibility employee fit. Social Responsibility Journal

Arndt, A., Evans, K., Landry, T., Mady, S., and Pongpatipat, C. (2014). The impact of salesperson credibility-building statements on later stages of the sales encounter. Journal of Personal Selling & Sales Management, 34 (1), pp. 19-32.

Arndt, A., and Wang, Z. (2014). How Instructor Enthusiasm influences the Effectiveness of Asynchronous Internet-Based Sales Training. Journal for Advancement of Marketing Education, 22 (2), pp. 26-36.

Arndt, A., and Harkins, J. (2013). A framework for configuring sales support structre. Journal of Business and Industrial Marketing, 28 (5), pp. 432-443.

Arndt, A., Harrison, D. M., Lane, M., Seiler, M., and Seiler, V. L. (2013). Can Agents Influence Property Perceptions Through Their Appearance and Use of Pathos?. Housing Studies, 28 (8), pp. 1105-1116.

Wang, Z., Arndt, A., Singh, S., Biernat, M., and , F. (2013). "You Lost Me at Hello”: How and when accent-based biases are expressed. International Journal of Research in Marketing, 30 (2), pp. 185-196.

Arndt, A., Karande, K., and Harkins, J. (2012). Does the performance of other functions in the frontline influence salesperson conflict?. International Journal of Retail & Distribution Management, 40 (9), pp. 717-736.

Arndt, A., Karande, K., and Harkins, J. (2012). Does the performance of other functions in the frontline influence salesperson conflict?. International Journal of Retailing and Distribution Management, 40 (9), pp. 717-736.

Arndt, A., and Karande, K. (2012). Is it better for salespeople to have the highest customer orientation or a strong fit with their group’s customer orientation? Findings from automobile dealerships. Journal of Retailing and Consumer Services, 19 (3), pp. 353-359.

Arndt, A., and Harkins, J. (2012). The role of technology in enabling sales support. Journal of Management Policy and Practice, 13 (2), pp. 66-73.

Arndt, A., and Karande, K. (2011). An Examination of Frontline Cross-Functional Integration duiring Retail Transactions. Journal of Retailing, 87 (2), pp. 225-241.

Arndt, A., and Glassman, M. (2011). What tattoos tell customers about salespeople: The role of gender norms. Marketing Management Journal, 22 (1), pp. 50-65.

Arndt, A., Seiler, M., Seiler, V. L., Newell, G., and Webb, J. R. (2010). Measuring Service Quality with Instrument Variation in an SEM Framewor. Journal of Housing Research, 19 (1), pp. 47-63.

Arndt, A., Daugherty, P., Richey, G., Roath, A. S., Min, S., Chen, H., and Genchev, S. (2006). Is collaboration paying off for firms?. Business Horizons, 49 (4), pp. 61-70.

Arndt, A., Landry, T. D., and Arnold, T. J. (2006). The effects of polychronic-orientation upon retail employee satisfaction and turnover. Journal of Retailing, 82 (4), pp. 319-330.

Arndt, A., Landry, T., and Arnold, T. J. (2005). A compendium of sales-related literature in customer relationship management: processes and technologies with managerial implications. Journal of Personal Selling and Sales Management, 25 (3), pp. 231-251.

Arndt, A., Min, S., Roath, A. S., Daugherty, P. J., Genchev, S. E., Chen, H., and Richey, R. G. (2005). Collaboration: What’s happening?. International Journal of Logistics Management, 16 (2), pp. 237- 256.