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Frequently Asked Questions

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How do I access Google Workspace for Education?

Google Workspace for Education can be found at the top of your Gmail page, the main Google search page, or by direct web link to the specific Google application:

What can I store in Google Drive?

You have 5TB of storage space to store whatever you like.

University employees must be careful to protect confidential or restricted data. Before using Google Drive to send, store or share University information, review the regulated data storage matrix.

How are the Google services linked together?

You have one username for all services in the Google Workspace suite. Once you log in to one service, you can easily access all others.

You'll receive invitations for calendar events and to collaborate on documents and spreadsheets.

(Note: Other Google services offered in free public Gmail accounts such as Picassa or BlogSpot will not be accessible through your student account. You must log in with your public Gmail account (not your student account) to access these other Google services.)

Is my Google account secure and private?

Google Workspace for Education accounts have been customized for optimal educational collaboration. ODU has taken steps to ensure that your student data is protected above and beyond a publicly available account. As an organization, Google is currently SAS 70 Type I compliant.

Google has promised to uphold a strict privacy policy and to always treat your personal information with the utmost care and security. Keep in mind that Google has agreed that ODU student data is subject to the Family Educational Rights and Privacy Act (FERPA) when in Google's possession.

For more information on Google's Privacy and Security Policy, see web links below:

http://www.google.com/intl/en/privacypolicy.html

http://www.google.com/support/a/bin/answer.py?hl=en&answer=60762
http://www.google.com/privacy_faq.html

How do I create Google Docs, Spreadsheets, etc.?

Google integrated Google Docs with Google Drive in April 2012. Google Drive combines all of the Docs features with improved cloud storage functionality. Google's web-based apps allow users to create and store files in the cloud and collaborate on projects anytime from anywhere with an internet connection.

You can get started by creating a new file in Google Drive or by uploading a file from your computer and converting it to Google's format. Since the products are integrated, you can use your email account Contacts list to invite people to view and/or edit your documents.

A Few Key Tips...

  • Revision history - Individual edits are kept so you can see who made changes and revert back, if necessary.
  • Search - Just like the rest of Google products, you can harness the power of Google search to look for a file or search for keywords within a file.
  • Security and privacy - You choose who can view/edit your document and what level of access they have. Other users can only access your document or spreadsheet if you add them to the list of collaborators or viewers or if you decide to publish the document.

Can I restore deleted messages more than 30 days old?

All mail data is stored on Google's mail servers. ITS will be unable to access and/or restore deleted data.

You will only be able to restore deleted messages from your "Trash" folder that are not more than 30 days old.

How can I access my Gmail account through my mobile device?

There are multiple ways to access Gmail on your mobile device:

  • Access through your mobile browser:
    Open a web browser on your device and go to monarchs.odu.edu.
  • Use the Gmail app for iOS or Android.
  • Use a supported third-party mail app.
    Apple Mail and Outlook are supported. Android users will need to use the Gmail or Outlook app.

What web browsers are supported by Google Workspace?

Google Workspace supports the following browsers:

  • Chrome
  • Edge
  • Firefox
  • Safari

The latest version of Google Chrome is supported (which automatically updates whenever it detects that a new version of the browser is available). The current and previous major releases of Firefox, Internet Explorer and Safari are supported on a rolling basis; each time a new version is released, Google supports that version and stops supporting the third most recent version.

What is the Google Workspace Status Dashboard?

The Status Dashboard is a web site that lists the current status of all Google services. If you are not able to access one of the web-based applications or you suspect that an app is down, go to http://www.google.com/appsstatus#hl=en to check the status of all Google services.