FAQ

Please visit the Academic Advising FAQ website.

First, please be patient as this transition happens. This is new territory for everyone, and it may take some time to find the "new normal."

Your professor will provide guidance on office hours and others methods of communication. You may also email them with questions.

If your matter is urgent and you are not getting the response that you need, try looking up and contacting the chair of the department that your professor works in. Link to department chairs: http://catalog.odu.edu/undergraduate/officersoftheuniversity

Faculty teaching "live" courses through Zoom or other technologies have been asked to record their lectures and make them available in Blackboard to accommodate students unable to attend the "live" sessions. If you are unable to attend the live streaming course lectures, you should review the archived lectures in a timely manner.

Visit the Tutoring & Academic Support Resources page for information about tutoring, peer academic support, and digital support. A chat box feature for academic support is also available on that webpage. Alternatively, you can contact our Learning Center at learningcenter@odu.edu with any questions.

Familiarize yourself with Zoom, Blackboard and other technologies that will be used in your courses. The Learning Center is hosting help sessions to assist students preparing for this transition. Support specific to the online learning environment is also available.

Your professor will provide guidance on course materials and testing options. You may email them with questions.

If you have testing accommodations through the Office of Educational Accessibility, please contact oeatests@odu.edu for direct assistance. Please include all pertinent details of your question or concern.

There are no plans to extend the spring semester. On-campus final exams are typically offered in a three-hour time frame. This semester the final exams will follow the distance learning exam policy, which provides students a wider window within which they can take their exams.

We recognize that some Monarchs may face issues with WiFi and technology. Communicate this to your professor. Check your course syllabus for their contact information or search the directory at https://www.odu.edu/directory

Also, ODU Cares has compiled a list of various internet provider resources below.

• FCC agreement: Providers will waive late fees, provide open hot-spots and will not disconnect service for lack of payment.

• Connect2Compete program.: Limited-time, first two months free of Connect2Compete service, $9.95/month thereafter

• Comcast COVID-19 response: Offering free WiFi for two months to K-12 and higher education students. All Xfinity hot-spots are free to the public during this time.

• AT&T COVID-19 response: Offering open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families.

• Verizon COVID-19 response: Offering free international calling to most countries. Customers should call to receive temporary plan upgrades, including data options.

• Sprint COVID-19 response: Offering unlimited data to existing customers and allowing all handsets to enable hot-spots for 60 days at no extra charge.

• T-Mobile COVID-19 response: Offering unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

• Charter Free Internet offer for 2 months: Offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

• Schools, community centers, churches, and libraries: Many community organizations and government facilities offer open WiFi, and it can often be accessed from the parking lot.

The Office of Educational Accessibility is available to help. Please visit their website to connect to them directly.

Please email your OEA Counselor with any questions or concerns. The OEA Staff Directory can help you find the correct email address for your Counselor.

Your professor will be able to give you guidance on your course assignments. Check your course syllabus for their contact information or search the directory at https://www.odu.edu/directory

We have expanded our support services for you. Peer academic coaches and professional support staff can meet with you (virtually) to give you success strategies. Visit: https://www.odu.edu/chip/learningcenter or email learningcenter@odu.edu.

ODU offers a variety of services. Tutoring Central shows you all of the services, and most have been moved to online and virtual environments. Online tutoring is available 24/7 for supported courses. Log into your Blackboard course and access Tutor.com in the course Tools menu. Directions are available here. If your course is not listed, submit a request through the virtual chat on the website or email arc@odu.edu.

Other tutoring services include:

• The Writing Center

• The Math Science Resource Center (MSRC)

• The ePortfolio Studio

• The Language Learning Center

• Math & Stat Lab

• Academic Resource Center

• University Libraries

The Writing Center is now open for Fall classes. For online appointments, go to odu.mywconline.com.

Fall 2021 Hours - In Person

Monday: 11 am - 12 pm; 1-5 pm
Tuesday: 12-4 pm
Wednesday: 10 am - 7 pm
Thursday: 10 am - 4 pm
Friday: 10 am - 2 pm

Fall 2021 Hours - Online

Monday: 9 am - 12 pm; 1-7 pm
Tuesday: 9 am - 7 pm
Wednesday: 9 am - 7 pm
Thursday: 9 am - 7 pm
Friday: 9 am - 2:00 pm
Saturday: Grad Student Write-in, 11 am - 3 pm
Sunday: 12-7 pm

Check the Writing Center website for additional resources.

The Math Science Resource Center (MSRC) offers free in-person and online tutoring by appointment or drop-in. Check the website for additional resources.

Psychology and Math Tutoring
Perry Library
1312 Learning Commons

Biology and Computer Science Tutoring
214 Oceanography & Physical Science Building

Chemistry Tutoring
Chemistry Building
Chemistry Success Center, Room 1006

Physic Tutoring
214 Oceanography & Physical Sciences Building

In addition, the Math & Stat Lab is also offering virtual tutoring appointments. Check their website for schedules and availabilities: https://www.odu.edu/math/lab

Academic coaching appointments are available in-person and online through the Academic Resource Center (ARC). Appointments can be made via the my.odu.edu portal or by contacting the Academic Resource Center directly.

Hours of Operation

Monday - Thursday: 10 am - 6 pm
Friday: 10 am - 3 pm

Contact the ASC by emailing academicsuccesscenter@odu.edu or by calling 757-683-5370.

Students and faculty can find mentoring opportunities on the Mentoring Central website. It is a centralized hub of information about mentoring programs on campus and other helpful mentoring resources. Contact the Academic Resource Center (ARc) for more information.

Academic Success Center
757-683-5370
academicsuccesscenter@odu.edu

Visit https://www.odu.edu/asis/eportfolio/student-resources.

We offer the following support online:

• Individual Tutoring: Make an appointment through WC Online, which you can access by selecting "Schedule an Appointment."
   
• Video Feedback: If you don't have time for an appointment, reserve time on a tutor's schedule to review your ePortfolio and create a video by selecting "Request Video eP Support"
   
• Open Studio Hours: Work on your ePortfolio with help from the ePortfolio team without an appointment every Tuesday 5:00 p.m. - 6:00 p.m. & Wednesday 12:00 p.m. - 1:00 p.m. To join online use http://bit.ly/epopenstudio
   
• Tutorials: These short guides walk users through various actions. If the tutorial you need isn't available, email eportfolio@odu.edu. We will create and share a written tutorial or video tutorial with you.
   

• Chat Support: The ePortfolio Assistants are available to answer questions using the ODUeportfolio Slack. This is a free messaging platform.
   

• Email: Contact us at eportfolio@odu.edu

While the ePortfolio team's primary focus is helping students create and develop ePortfolios, they are also provided support for related digital assignments. We help students navigate a variety of digital tools (video, audio, image editing, etc.) or work with as student to troubleshoot issues in platforms (Blackboard, Zoom, etc). A student can seek help using the same resources we provide for ePortfolio questions:

• Individual Tutoring: Make an appointment through WC Online, which you can access by selecting "Schedule an Appointment."
   
• Video Feedback: If you don't have time for an appointment, reserve time on a tutor's schedule to review your ePortfolio and create a video by selecting "Request Video eP Support"
   
• Chat Support: The ePortfolio Assistants are available to answer questions using the ODUeportfolio Slack. This is a free messaging platform.
   
• Email: Contact us at eportfolio@odu.edu