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Troubleshooting & FAQs

Frequently Asked Questions

What is the SSID for the wireless network?

ODU has two SSIDs, AccessODU and MonarchODU.

AccessODU is an unencrypted network which requires the user to login with a web browser each time they connect. This network is recommended for initial setup for students/faculty/staff, guest use, and for shared machines where the user will be changing often.

Monarch ODU is an encrypted network which protects your data while it's transfered over the air and stores your credentials to automatically log you in. This network is recommended for students/faculty/staff. To configure your computer for MonarchODU first join AccessODU then go to https://onramp.wlan.odu.edu to run the automated setup application.

What Operating Systems are supported on AccessODU and MonarchODU?

AccessODU uses a web-based authentication method; the only requirement is a browser that supports "https".

MonarchODU requires WPA2-Enterprise security. The minimum OS requirements are Windows XP SP2, Mac OS X 10.5 (Leopard), Ubuntu Linux 9.04, iOS 2, Android 2.1.

Which devices can or can't connect to AccessODU and/or MonarchODU?

A device must support WPA2 Enterprise with PEAP/MSCHAPv2 in order to be able to connect MonarchODU or must have a browser that supports https to authenticate to AccessODU. You can search for your device on the WiFi Alliance product page to determine if it supported or not: http://www.wi-fi.org/search_products.php. Once you've found the device you're looking for, click on its certificate to find out whether or not WPA2 Enterprise security is supported.

Is there anyway to access the wireless network off campus or at home?

The wireless network is strictly for the campus. There are no plans to offer University sponsored network access anywhere off campus.

What do I need to connect to the wireless networks?

You need a valid MIDAS ID and password to log on to the network. The wireless service must also be activated within MIDAS before you will be able to access the wireless network.

You will also need to have an 802.11a, g, or n wireless NIC (Network Interface Card) and a standard web browser, such as Internet Explorer, Mozilla Firefox, Chrome, or Safari. For best performance a dual-band (2.4GHz and 5GHz) 802.11n wireless NIC (sometimes called 802.11a/b/g/n) is recommended.

What is the difference between AccessODU and MonarchODU?

MonarchODU is an encrypted network that offers ehanced security and storage of credentials for automatic log in. You must configure the supplicant on your computer the first time you log in. This can be accomplished by clicking the 'Migrate Now' link after logging into AccessODU or by going to: https://onramp.wlan.odu.edu

Access ODU requires you to log in to the network each time you turn on your device and it does not implement encryption.


Improving Your Wireless Connection

If you are experiencing wireless network performance issues the following tips and tricks can help improve performance. If you continue to have issues please call the ITS Help Desk at 757-683-3192 or mail itshelp@odu.edu.

Disable and Enable Your Wireless Adapter

Sometimes your computer may have chosen to connect to a wireless access point that isn't the closest to your current location. By disabling and enabling (or turning off and back on) your adapter you will force it to rescan the available access points and it will likely choose the closest one.

Update Your Computer's Wireless Drivers

Updating your drivers for the wireless card can often resolve issues. For Windows-based computers you can go to Windows Update (Start->All Programs->Windows Update) or go to the device manufacturer's website to download the latest drivers. Often times for Windows the drivers from the device manufacturer's website are more up to date than those available from Windows Update. For Apple computers, run Software Update (Apple Menu->Software Update).

Disable Third-Party Wireless Applications

Some Windows-based computers come with third-party applications to control the wireless settings, often times these can cause conflicts. You should set Windows to be the default manager for wireless connections and disable this software for best performance.

Use a Dual-Band Wireless Adapter

Most wireless interference occurs on the 2.4GHz (802.11b/g/n) frequency range, the 5GHz (802.11a/n) frequency range is much less prone to interference. By using a dual-band adapter (also called 802.11a/b/g/n) your device will be able to connect using 5GHz and will be much less prone to interference, especially in the dorms.

Minimize Interference Around Your Devices

Signals from other wireless devices can interfere and degrade the campus wireless network, slowing down wireless access for you and others around you. Common interference devices include wireless printers, Apple Time Capsules, and microwave ovens. A large portion of these interference devices only affect the 2.4GHz frequency range and can be avoided by using a dual-band adapter on the 5GHz frequency range. See below for a full list of known interference devices and their impact.

Device
Impact Range Mitigation
Wireless Printers High Medium Disable the wireless on your printer and use a USB cable. (Note: Wireless printers will be unable to connect to either of the ODU networks, but will cause interference if the wireless feature is left enabled.)
Consumer Wireless Routers High Far Don't install personal wireless routers or APs. (Note: Installing your own network devices is against ODU's acceptable use policy.)
Apple Time Capsules High Far Disable the Time Capsule's wireless connectivity and use a USB cable to connect.
Microwave Ovens (when on) High Short Use your oven sparingly or use a dual-band adapter on the 5GHz frequencies. (Note: Microvaes cause interference on the 2.4GHz wireless frequencies when on.)
Wireless Gaming Controllers Medium Short Be sure to power off your game console controllers when not in use.
Bluetooth Devices Low Short Be sure to power off these devices when not in use or use wired alternatives instead. (Note: This includes wireless keyboards, mice, headsets, headphones, etc.)
Some Cordless Phones Medium Medium Cordless phones operating in 2.4GHz or 5GHz cause interference, use a DECT 6.0 (6GHz) cordless phone or a wired phone.
Wireless Cameras High Far Disable the wireless connectivity and connect to the wired network or use an alternative device.
Slingbox, AppleTV High Far Disable the wireless connectivity and connect to the wired network or use an alternative device.
Some Wireless Speakers Medium Medium Use wired speakers or wireless speakers that don't operate in the 2.4GHz or 5GHz frequency ranges.