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Education
- Old Dominion University,
2004
- Major: International Business/Marketing
- Degree: Ph. D.
- Old Dominion University,
1992
- Major: International Studies
- Degree: M.A.
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Articles
- (2012). Technology Satisfaction and Effects of Overall Customer Satisfaction in the Banking Industry. European Journal of Business Researchy
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Presentations
- Ingredients of Financial Services Customer Satisfaction: The Case of Credit Card Services
- Conference Name: International Association of Business and Economics
- Sponsoring Organization: International Association of Business and Economics
- Date: 2010
- Authors/Presenters:
Markowski, E. P.
Aaltonen, P.
Kirchner, T.