Hospitality Management

Take the First Step Toward a New Career!

Working in hospitality management is a rewarding career in a customer-oriented, people-first field. And ample employment opportunities are available in Hampton Roads.

Tourism is the second largest revenue generator in Virginia Beach, supporting more than 12,000 jobs. ODU Continuing Education Hospitality Management program can help you jump start or advance an in-demand career in this growing field.

Hospitality Management Highlights

Three Courses in One

  • Sales & Marketing
  • Hotel Operations
  • Personnel & Financial Management

Guest Service Gold Training

Approved by the AHLA. Complete the course, pass the exam and earn the Certified Guest Service Professional credential.

Real-World Experience

Blending online classes with property tours. Talk with industry leaders. Learn from peers and professionals.

Hospitality front desk guests

Let Us Guide You!

Need more information? Complete a brief form and we will reach out to assist.

Attend an Informational Session

Have questions? Meet with the class instructor in a convenient online session.


This course combines live, online lectures with weekly tours of hospitality properties.

In-Person Lectures

Times & Location TBD


January 22 to April 12, 2024


  • Modules 1 - 4: January 22 to February 16, 2024
  • Modules 5 – 8: February 19 to March 15, 2024
  • Modules 9 – 12: March 18 to April 12, 2024

Property Tours & Lectures

  • Details included with Syllabus
  • Tuesdays 3 - 5 p.m.
  • Locations include: Marriott Oceanfront, The Historic Cavalier, The Portsmouth Renaissance Hotel, Hyatt Place Virginia Beach, Westin, Coastal Hospitality Properties, The Sandler Center, The Founders Inn 


$1,999 Includes books and exam

Read the refund policy.


Course Information

Your career pathway starts with three vital Hospitality Management courses:

  • Sales & Marketing
  • Hotel Operations
  • Personnel & Financial Management

Our real-world-focused program is a combination of:

  • On-line training
  • In-person campus meetings
  • Property tours
  • Talks with industry leaders
  • Review of case studies
  • Professional and peer learning
  • Networking connections.

The certificate course will include Guest Service Gold training from the American Hotel & Lodging Association which includes, upon completing the course and passing the exam, the Certified Guest Service Professional credential and certificate.  This certification is endorsed by the American Hotel & Lodging Association, the trade association representing the hospitality industry in the U.S.   In addition, students who are working in the industry will be prepared to apply to take the AHLEI Certified Hospitality Supervisor Exam.

The ODU Hospitality Management Certificate is broken down into 3 Courses that each contain 4 Modules and last 4 weeks.  The courses will include Sales & Marketing, Hotel Operations, and Personnel & Financial Management.  The content will Include an explanation of both the management and operational functions of lodging operations, an overview of the history and challenges of the lodging industry, identifies traits and behaviors of successful lodging leaders, gives a strong base for revenue management, labor and operational budgeting, safety and security, and an exploration of the future of the industry.

All those interested in working in the hospitality industry, or who are currently working in the industry, and want to learn more are welcome. 

Stacey Shiflet

Stacey Shiflet

Stacey is an experienced Adjunct Professor with a demonstrated history of working in the higher education industry. Skilled in Negotiation, Team Building, Leadership, Marketing, and Marketing Strategy. Strong education professional with a Bachelor of Applied Science (B.A.Sc.) focused in Hotel, Restaurant Tourism Management from University of South Carolina-Columbia.

Funding Options

ODU's helpful staff can assist you in determining if you might qualify for any number of various funding options that could assist you with non-credit continuing educational opportunities to improve your marketability and advance your career.

Refund Policy

Refund Policy: To withdraw from the Hospitality Management course, you must send a request in writing to (7) days prior the start date of the course. Failure to attend a course does not constitute withdrawal. Course registration fees, less a $100.00 processing fee will be refunded back to your original form of payment. There are no refunds once the class has begun.

Late withdrawals of six (6) days or less before the class begins, will result in the student being charged the $100.00 processing fee, as well as charges for books and/or other course material fees.