Annual cardholder training is required. Cardholders will be notified when the training is available. Failure to complete the training will result in the card being temporarily suspended.

Travel Cardholder Training can be accessed in the Commonwealth of Virginia Learning Center: https://covlc.virginia.gov/Default.aspx

Corporate Travel Card Employee Agreement

Corporate Travel Charge cardholders are required to complete an Employee Agreement upon issuance of a new card or at least every three years.

Send completed agreements to:
Corporate Travel Card Program Administrator
Accounts Payable
Office of Finance
Old Dominion University
Norfolk, VA 23529

The employee is responsible for paying the total account balance in full each month regardless if the cardholder has been reimbursed for the expenses.

Phone:
Dial 1-888-449-2273 to make payments by phone.

Online:
Access the Payment Center to make payments online. https://payment2.works.com/works

Regular Mail:
Bank of America
P.O. Box 15731
Wilmington, DE 19886-5731

Overnight Delivery:*
Payment Services
1000 Samoset Drive
Newark, DE 19713
*Use telephone number 1-302-457-4066 for overnight delivery (required by FedEx)

Travel cycle limits are:

• Light Traveler: $1,000
• Moderate Traveler: $1,500
• Frequent Traveler: $2,500
• Constant Traveler: $5,000

If you wish to have a limit greater than the maximum of $5,000, you must contact the Program Administrator. A request will be submitted to the Department of Accounts for approval and then forwarded to Bank of America.

Cards are mailed to the cardholder's home address. Cardholders are responsible for maintaining their card delivery and statement billing address (home address only) with Bank of America. The Program Administrator cannot maintain the address.

Cardholders can make address changes online via Works, or call Bank of America Customer Service at 888-449-2273.

The cardholder must present the Travel Card Program Administrator with a legal document to validate and process any name changes.

The cardholder's account will be temporarily suspended if the account is more than 31 days past due, and the outstanding delinquent balance will be deducted from the cardholder's paycheck per the Employee Agreement.

The cardholder's account will be permanently closed if the account is more than 61 days past due. This will occur regardless of whether or not reimbursement for travel costs has occurred.

Contact Bank of America to report lost or stolen travel cards at 888-449-2273 anytime. Contact ODU's Program Administrator to report lost or stolen cards during regular business hours.

The travel charge card must be destroyed if the cardholder is cancelling the account or resigning from employment with the University. The cardholder must contact the Travel Program Administrator to close the account.