Billing & Rates
All printing and copying expenses are charged to departments on a monthly basis. Charges are based on actual usage monitored by software integrated to track accurate usage for each department.
ITS compiles and totals the departmental copy amounts on a monthly basis according to access code. Currently, departments are charged 4.5 cents per page copied/printed. Some low-volume copiers have a volume minimum in place that results in a higher per copy rate. Discounts for volume users are under review.
Key operators request paper by emailing email@example.com. The email must identify the machine by location, the model number, and the ESI number. Numbers are located on the device. Please do not send a request directly to an individual staff member as it may delay your delivery. The copycentral email account is monitored daily for service requests.
Paper is delivered directly to the departments. Departments that use Copy Central provided copy paper in their non-MFD office equipment will be charged for the excess usage. Excess paper charges will be determined based on MFD paper usage or paper order analysis.
The department's key operators may contact ESI directly to request service. Additionally, Copy Central will monitor devices and may identify a problem remotely and request a service call for a device. Key operators should notify Copy Central when service is requested so that service activity can be logged and evaluated.
The University's service agreement provides four-hour response time, with service calls made Monday through Friday from 8 a.m. to 5 p.m. If the service call is placed late in the business day, the call will be responded to on the next business day. In the interim, users may access other devices on campus using their ODU ID card.
Basic operation training will be provided to the key operators and other essential personnel when the device is installed. In-depth, on-site training is available to departments by request. Key operators may schedule an individual training time by e-mailing firstname.lastname@example.org. Campus-wide training sessions will be announced at a later date.
Supplies (Toner & Staples)
All normal operating supplies for the copiers are provided, including toner and staples. It is recommended that a single toner cartridge and one staple set per machine be on hand in the department. Devices producing large volumes may want to keep a slightly larger stock on hand. When supplies are needed, key operators will e-mail email@example.com to request supplies. Orders will be filled promptly.
Recycle Toner Cartridge
If the box in which your toner was packed contains a pre-paid label, please keep the box and plastic wrapping. When the toner cartridge is empty, re-wrap the used cartridge, pack in the original box, and use the label to return to the company for recycling. If the box that your toner came in does not have a pre-paid label inside, these toner cartridges, unfortunately, are not recyclable at this time, and used cartridges should be discarded.