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- Aaron Arndt
- Assistant Professor
- Marketing Department
- 2126 Constant Hall
-
Norfolk,
VA
23529
- 757-683-3544
- aarndt@odu.edu
-
Education
- University of Oklahoma,
2008
- Major: Marketing, Supply Chain Management
- Degree: Ph. D.
- Washington State University,
2003
- Major: Marketing
- Degree: M.B.A.
- University of Oregon,
1998
- Major: Business Administration
- Degree: B.S.
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Articles
- Arndt, A., and Harkins, J. A framework for configuring sales support structre. Journal of Business and Industrial Marketing
- Arndt, A., and Harkins, J. The impact of functional performance on perceived conflict in sequential selling teams. Journal of Personal Selling and Sales Management
- Arndt, A., and Glassman, M. What tattoos tell customers about salespeople: The role of gender norms. Marketing Management Journal
- Arndt, A., Karande, K., and Harkins, J. (2012). Does the performance of other functions in the frontline influence salesperson conflict?., 40 (9), (pp. 717-736).
- Arndt, A., and Karande, K. (2012). The impact of deviation from group customer orientation on individual performance. Journal of Retailing and Consumer Services, 19 (3), (pp. 353-359).
- Arndt, A., and Harkins, J. (2012). The role of technology in enabling sales support. Journal of Management Policy and Practice, 13 (2), (pp. 66-73).
- Arndt, A., and Karande, K. (2011). An Examination of Frontline Cross-Functional Integration duiring Retail Transactions. Journal of Retailing
- Arndt, A., Seiler, M., Seiler, V. L., Newell, G., and Webb, J. R. (2010). Measuring Service Quality with Instrument Variation in an SEM Framewor. Journal of Housing Research, 19 (1), (pp. 47-63).
- Arndt, A., Daugherty, P., Richey, G., Roath, A. S., Min, S., Chen, H., and Genchev, S. (2006). Is collaboration paying off for firms?. Business Horizons, 49 (4), (pp. 61-70).
- Arndt, A., Landry, T. D., and Arnold, T. J. (2006). The effects of polychronic-orientation upon retail employee satisfaction and turnover. Journal of Retailing, 82 (4), (pp. 319-330).
- Arndt, A., Landry, T., and Arnold, T. J. (2005). A compendium of sales-related literature in customer relationship management: processes and technologies with managerial implications. Journal of Personal Selling and Sales Management, 25 (3), (pp. 231-251).
- Arndt, A., Min, S., Roath, A. S., Daugherty, P. J., Genchev, S. E., Chen, H., and Richey, R. G. (2005). Collaboration: What’s happening?. International Journal of Logistics Management, 16 (2), (pp. 237- 256).
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Presentations
- Customer embarrassment in retail buying
- Conference Name:
- Location: New Orleans
- Authors/Presenters:
Ekebas, C.
Arndt, A.
- The role of technology in enabling sales support
- Conference Name:
- Authors/Presenters:
Arndt, A.
- The role of service-coordinators in complex sales transactions
- Conference Name: University of Houston
- Sponsoring Organization: University of Houston
- Date: 2009
- Authors/Presenters:
Arndt, A.
- Linguistic Stereotyping in Call Centers
- Conference Name: Academy of Marketing Science
- Sponsoring Organization: Academy of Marketing Science
- Location: Vancouver BC, Canada
- Date: 2008
- Authors/Presenters:
Arndt, A.
Wang, Z.
Singh, S. N.
Biernat, M.
- Exploring Accent Stereotyping Effects in Telephone Service Contexts
- Conference Name:
- Date: October, 2008
- Authors/Presenters:
Arndt, A.
Wang, Z.
Biernat, M.
Singh, S. N.
- Logistics’ Role in Interdepartmental Integration
- Conference Name: Academy of Marketing Science
- Sponsoring Organization: Academy of Marketing Science
- Location: San Antonio, Texas
- Date: 2006
- Authors/Presenters:
Arndt, A.
- Legal Versus Illegal Immigrant Labor: A Comparison of Power
- Conference Name: Academy of International Business
- Sponsoring Organization: Academy of International Business
- Location: Monterey, California
- Date: 2003
- Authors/Presenters:
Arndt, A.
Xu, S.
- 2005: Outstanding Paper Award 2006, Emerald LiteratiNetwork
- 2007: Sheth Doctoral Consortium Fellow 2007, AMA – Sheth Foundation Doctoral Consortium: Arizona State Universit
- 2009: Shining Star Award 2009, Division of Student Affairs at Old Dominion University